In early 2025, a client from Spain approached our company with a clear need for an Automatic Tea Bag Packing Machine. The client was looking to streamline their tea packaging process to meet growing market demand in Spain, while also improving packaging consistency and reducing manual labor. However, they faced several challenges — including finding a machine that could handle a variety of tea leaf types, meet EU safety and quality standards, and offer customizable packaging formats suitable for the Spanish market.
Our international business manager responded promptly and professionally, taking time to understand the client's specific needs, production capacity requirements, and concerns regarding after-sales support. We arranged a series of detailed video calls, machine demonstrations, and technical Q&A sessions. Based on the discussions, our team designed a tailored solution: a fully automated tea bag packing line capable of handling multiple types of tea, equipped with intelligent temperature controls, weighing accuracy, and bilingual user interface systems suitable for operators in Spain.
Throughout the negotiation process, communication was open and efficient. Our team provided timely updates, detailed documentation, and even sample packaging tests to help the client visualize the final product output. With patience and professionalism, we built trust with the client, who appreciated our transparent approach and technical competence.
After confirming the order, we provided full pre-shipment inspection videos and remote installation guidance. Post-installation, the client reported that the machine performed exceptionally well — it significantly increased production efficiency and helped their brand gain traction in Spain’s competitive tea market.
Thanks to the success of this collaboration, not only did our client expand their market share in Spain, but our Automatic Tea Bag Packing Machine also gained recognition among European distributors and manufacturers. The cooperation proved to be a win-win: the client resolved their production challenges, and our product strengthened its reputation in the international market.
This case is a testament to how customized solutions, responsive communication, and mutual trust can lead to long-term success for both parties involved.